We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
Privacy Policy
Who we are
This website is operated by Tupelo Property Limited.
Tupelo Spaces operates as both an office broker and an office agent depending on the scenario.
As an office broker we have framework agreements in place with the flexible office operators that mean they pay our fee and therefore no fee is charged to you as the acquiring tenant. For the avoidance of doubt this covers the bulk of serviced and managed offices, occasionally this can cover conventional leasehold. In this scenario we may need to share information about your search with the operators to make sure the offices we suggest are new to you and are relevant. When appropriate we will ask flexible office operators to contact you directly to expedite the office acquisition process. In most circumstances, we will only do this once a deal is agreed.
As an office agent we are appointed by the acquiring tenant to represent you in the search and acquisition of a new office. In this role, framework agreements with the landlords do not exist and therefore we will agree fees with the tenant before starting on a project.
Our aim in either role is to find you the ideal office leveraging our network and expertise. We will continue to help source your workspace until you tell us that you no longer require our assistance.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Our collection of your personal information
We collect personal information about you when you access our website, register with us, contact us, send us feedback.
The personal information we collect about you depends on the particular activities carried out through our website. This information includes:
- Name
- Phone number
- User name
- Office address
- Office phone numbers
- Any and all associated data about your office search
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
Our legal basis for processing your personal information
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
- consent: where you have given us clear consent for us to process your personal information for a specific purpose
- contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
- legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations
- vital interests: where our use of your personal information is necessary to protect you or someone else’s life
- public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law
- legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests
Who we share your personal information with
In order to successfully fulfil our role as your broker or agent we must from time to time share information with the following:
- Affiliate companies
- Employees and Contractors
- Real Estate Agents
- Flexible office operators
- Third party brokers
- Service Providers
- Professional advisors
- Third parties generally
Some of those third party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA’.
We will share personal information with law enforcement or other authorities if required by applicable law.
Marketing
We would like to reach out to you to understand when our services would be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.